Amy Cooper Hakim

Amy Cooper Hakim is the author of "Working with Difficult People, Second Revised Edition." While specific biographical information is not provided in the given content, her work focuses on workplace dynamics and interpersonal relationships.

Hakim's approach involves categorizing difficult personalities and providing strategies for dealing with them in various professional contexts.

Her writing style appears to be practical and solution-oriented, aimed at helping readers navigate challenging work environments.

The book's structure, dividing difficult personalities into categories and addressing them from different hierarchical perspectives, suggests a systematic approach to workplace conflict resolution.