Dale H. Besterfield

Dale H. Besterfield is an author known for his work in the field of quality management.

While specific biographical information is not provided in the given content, his book "Total Quality Management" suggests he possesses expertise in this area.

The book's positive reception and detailed coverage of TQM principles indicate Besterfield's thorough understanding of the subject matter.

His writing appears to blend theoretical concepts with practical applications, making it accessible to business professionals and students alike.

Besterfield's approach emphasizes the importance of leadership, customer focus, and employee involvement in implementing TQM strategies, reflecting his insights into organizational management and quality improvement methodologies.