Dave Carroll

Dave Carroll is a Canadian singer-songwriter, professional speaker, and social media innovator based in Halifax, Nova Scotia.

He gained international attention for his viral YouTube video "United Breaks Guitars," which chronicled his experience with poor customer service from United Airlines.

The success of this video led to Carroll becoming a sought-after speaker on customer relations and social media.

He has leveraged his experience into a career as an author and consultant, sharing insights on the power of social media in consumer advocacy.

Carroll's work emphasizes the importance of positive conflict resolution and the potential for individuals to make a significant impact through digital platforms.