Frances Frei

Frances Frei is a respected author and expert in the field of business strategy and service excellence.

She is a professor of technology and operations management at Harvard Business School, known for her research on organizational culture and leadership.

Frei has worked with numerous companies to improve their service operations and customer experiences.

Her work focuses on helping businesses achieve exceptional results through strategic service design and employee empowerment.

Frei's expertise extends beyond academia, as she has served as a consultant and advisor to various organizations, including Uber, where she briefly held a leadership role to help transform the company's culture.