Josh Bernoff

Harley Manning is a recognized expert in customer experience and digital business.

As a Vice President and Research Director at Forrester Research, he has extensive experience in analyzing and advising on customer-centric strategies.

Harley Manning co-authored "Outside In" with Kerry Bodine, drawing on their combined expertise to provide insights into improving customer experiences across various industries.

Manning's work at Forrester involves leading research on customer experience topics and helping organizations develop effective strategies.

His background in technology and business consulting contributes to his understanding of how companies can leverage customer experience to gain competitive advantage.