Renée Evenson

Renée Evenson is an experienced author and professional in the field of customer service management.

With over 30 years of experience, including nearly two decades as a customer service manager and trainer at BellSouth Telecommunications, Evenson brings practical knowledge to her writing.

She holds a degree in organizational psychology, which informs her approach to workplace dynamics and communication.

Evenson has authored several books on customer service and effective communication, including Customer Service Training 101 and Customer Service Management Training 101.

Her extensive background in the industry provides a solid foundation for her work on managing difficult workplace situations and improving professional relationships.