Richard S. Gallagher

Richard S. Gallagher is a former customer service executive turned speaker, trainer, and practicing therapist.

He specializes in teaching communication skills for difficult situations, drawing on principles of behavioral psychology.

Gallagher is known for his bestselling books on customer service and workplace communication, including "The Customer Service Survival Kit" and "What to Say to a Porcupine." His work focuses on practical, actionable advice for handling challenging interactions, from defusing angry customers to addressing sensitive workplace issues.

Gallagher's approach goes beyond basic communication skills, offering specific strategies for complex scenarios.

His expertise is sought after for its application in both professional and personal contexts, helping people navigate difficult conversations effectively.