Zeynep Ton

Zeynep Ton is a professor at MIT's Sloan School of Management since 2011, previously teaching at Harvard Business School.

Her work focuses on improving job quality and operational excellence in service businesses.

Ton's research challenges conventional wisdom about labor management, advocating for higher wages and better working conditions as a means to enhance business performance.

She has received recognition for her teaching, including an award for excellence at Harvard in 2010.

Ton's expertise in operations management and her advocacy for "good jobs" have made her a prominent voice in discussions about workplace practices and their impact on both employees and businesses.